Books On Outsourcing

Product DescriptionRecent increases in government and private sector services contracting has created a significant challenge for decision makers in managing the quality received from outsourced services. This challenge often makes the difference between the survival or failure of these organizations. The recent China toy scare is a reminder of the seriousness of managing the quality of outsourced contracts. Quality management of large service-contracts is a daunting task that involves the evaluation of hundreds of quality measures and consideration of a variety of contract types and services. These contracts often create information overload, conceal critical relationships, and present a dizzying array of information. T. . . More >>

Outsourcing Management- Implementing Quality and Performance Decision Support

It might look good on the bottom line of someone – and I am sure that some exec feels honored to go anywhere – but it is compeltely unfounded. Outsourcing does not reduce the quality of customer service only, but the product itself. Outsourcing in all its forms should not be rewarded.