Product DescriptionThis IDC study explores the features of a recent seven-year outsourcing arrangement between HP Canada and TD Bank for the upgrade and management of the bank’s automated banking machine (ABM) network and point-of-sale (POS) transaction infrastructure. It discusses the business, technical, and relationship features of the arrangement that make it beneficial for both parties and highlights key characteristics that are transferable to other outsourcing situations. IDC believes that the key to a good outsourcing provider/customer relationship is a common focus by all parties on the customer’s customer. That is the heart of the outsourcing customer’s business, and it is the wellspring of future growth opportunities. . . More >>
Getting to Win-Win: Success Factors in the HP/TD Bank Outsourcing Arrangement
Product DescriptionThis digital document is a newspaper article of the Journal of International Management, published by Wiley in 2007. The article is delivered in HTML format and is available in your Amazon. com Media Library immediately after purchase. You can do it with any web browser. Description: Micro-and macro-level impact of offshore outsourcing are far from clear. Thus, there are sound reasons for and against offshore outsourcing as well as a number of perspectives wrong and misleading. Using institutional theory as a lens, this paper analyzes the drivers of offshore business process and IT outsourcing. We investigate the mechanisms by statutory provisions. . . More>>
Institutional factors affecting offshore business process and information technology outsourcing
Product DescriptionThis digital document is a newspaper article from Decision Support Systems, published by Wiley in 2007. The article is delivered in HTML format and is available in your Amazon. com Media Library immediately after purchase. You can do it with any web browser. Description: Previous studies in the IT outsourcing area have the management of IT outsourcing relationships from a variety of perspectives. This paper extends this line of research. In this study, we take a theoretical perspective to explore factors that determine the duration of its use, from the outsourcing relationships between suppliers and customers. Five ex-ante and ex-, two factors may affect actual post. . . More>>
An investigation of factors that influence the duration of IT outsourcing relationships
Product DescriptionCall centers have evolved to become the ‘first line of defense’, at the forefront of modern business. Many companies decide to entrust specialists with servicing and building the relationship to their client base. But as customer contact is a very sensitive and crucial aspect of the company’s long-term success, failures may have damaging consequences. As the personalities of the clients are as varied as their requests, contact centers need to be very flexible. Many control measures used in outsourcing other business functions – such as standardized processes – are therefore not applicable. New standards have to be set and in order to do so, different questions arise: What are the driving factors behind. . . More >>
Calling the Customer: Factors that determine a successful outsourcing relationship
I am a final year student of academic research Outsourcing. If you were involved with the outsourcing of any kind of role, what would your top 5 factors for the right to contribute to a successful outsourcing project?
Your help is greatly appreciated.